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Kankei, established 1998, is an India service company. We are located in the bustling city of Mumbai 

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We have a range of services that aim to provide solutions to the needs of large multinational and domestic in areas related to their key stakeholders

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Some of our services include :

Consumer Call Center

Our specialization in Inbound call center services is a result of our many years of experience working with several large multinationals and domestic companies.

Typical uses of the Kankei inbound call center services are in the following areas
 

• Consumer Services (Typically for consumer goods companies)

• Customer Service (For brands that have a high level of after sales service)

• Pre-Sales Inbound Call Center (To respond to sales enquiries)

• Ecommerce Customer Care (To answer questions on product orders and service enquiries)

• Advertising and Direct Response Management (To answer calls in response to advertising. This includes missed call campaigns)

• Consumer promotion response (This could be to respond to consumers who are engaging with the brand for contests, inbound surveys and more)

Trade Call Center

Trade marketing and engagement is a very big part of the 5 Ps of marketing. Trade partners too need to have a way to connect with the brand.

Typical use of Kankei Call Centers for Trade are
 

• Trade enquiry line for company promotions and schemes

• Trade service requests related to equipment deployed by the brand at the retailer (for example product coolers , point of sale terminals , signages , kiosks and others)

• Trade contests and promotions

Human Resources Call Center

Organisations from industries like  banking, insurance , software, services, airlines, hospitality, consumer goods, pharma , manufacturing and others which have over 500 employees can typically have a HR hotline set up

Kankei Call Centers can be used to provide employee hotlines
 

• 24 Hour Safety reporting hotline

• Salary, Admin, Stationary and Supplies, Logistics help lines for employees

• Ombudsman service help line

• Sexual Harassment reporting

 

ESG Related Services

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• Recycling Help Lines

• Consumer Education help lines

• Outreach to consumers and trade on company ESG activities 

• Supporting sustainability and CSR initiatives 

• ESG related reporting support - collation, data cleansing, day normalisation, report creation and more 

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The business philosophy of the company is to put its employees and customers first.

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Kankei is a privately held company set up with the singular objective of providing high quality customer service and customer interaction outsourcing services to leading brands in India and overseas.

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You can trust Kankei like many other loyal customers who have been using Kankei services for several years. We are happy to provide references.

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As a Brand Manager, Trade Marketing Manager, Human Resources Manager, Sales Manager or ESG Manager, you will always find services from Kankei to be of great use.

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To know more about Kankei Services please write to info@kankei.com or whatsapp +91 9324747575 or click here