| Call Center Services The effectiveness of Telephonic Contact is unquestionable. Whether it be answering queries, handling service requests or selling products, the use of the telephone as a contact method has grown.
Call Centers have become an integral part of direct marketing and can be effectively used for Customer Acquisition, Building Transactions and Customer Retention. As marketers use multiple direct marketing techniques, Call Center Services would be an integral part of any marketing campaign and a very important customer touchpoint.
INBOUND CALL MANAGEMENT
Use our services for Inbound Call Management for one or more of the following:
| |
Prospective |
Current |
| Consumers |
Advertising Response, DM Response, RSVP |
Customer Service, Loyalty Programme Service Line, Information Services, Consumer Affairs, Contest and Programme Responses |
| Trade |
Advertising Response |
Help Lines for Service, Spares and Information on Products and Services |
| Employees |
Advertising Response |
Employee Help Lines for Information, Request Processing and Ombudsman Services |
| Shareholders |
Information Services |
Customer Service, Investor Relations, Company Performance Information |
Customer calls are managed using various modes:
- Live Agent
- IVR
- IVR combined with Live Agent
- IVR combined with Call Back Services
OUTBOUND TELE CONTACT
Use our services for Outbound Telecontact Services for one or more of the following:
| |
Prospective |
Current |
| Consumers |
Database Development, Validation and Enhancement, Telesales, Order Confirmation, Seminar and Event Invitations, Lead Generation, Surveys |
Customer Activation, Usage Promotion, Cross Selling, Up Selling, Dormancy Management, Invitation to Meets and Events, CRM Process Support |
| Trade |
Telesourcing of Trade Partners, Database Development and Updation, Special Event Enrollment |
Order Taking, Relationship Management Support, Event Invitation, Surveys, Mystery Shopping, Problem Resolution, Inventory and Supply Chain Management |
| Shareholders |
Share and Bond Issue to Targetted Groups, Surveys |
Share Buy Back Offers, Cross Selling of other services, Surveys, Database Updation |
Kankei has wide experience and knowledge of Call Center operations and runs outbound telemarketing units in all its locations. These can be used by you to reach out to thousands of prospects and customers in a short span of time.
Through its operations in India, Kankei can provide you with international telemarketing services*.
* Our current operations cater to calls originating from and terminating within India. However, we can make and recieve international calls based on our client investing in leased lines and switching equipment using our human resources and real estate infrastructure in India. |
