With the advent of smart phones and several ways to contact each other using video, the world will move to video contact as a preferred route. Video call centres can be used effectively for the following:
- Product Demos for high end and complicated products
- First level problem resolution (for physical products)
- Web sales of products that require the customer to view the product in more detail
While technology is still catching up with this requirement, there is an opportunity for our clients to leverage this new medium of customer contact and to build its customer interaction processes around this.