Welcome to Kankei.
We provide Business Process Management Services.

Since 1998, leading multinational and domestic brands have been using and appreciating our services.

    • Customer Acquisition Programs
    • Customer Transaction Management
    • Customer Service Outsourcing
    • Customer Retention Initiatives
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Services Offered

Inbound Customer Service

Live agent on phone, Live Web Chat, IVR / Voice Mail Support, Email Response Management, IVR / Voice Mail Support etc.

Consumer Services Management

Set up and management of 1800 Toll Free lines, Inbound call management, Email response management, PO Box and Physical Mail etc

Outbound Customer Contact

Order verification, Validation of customer or prospect database, Invitation to events and customer meets, Research and surveys etc.

Service Tracking

Contact of clients who are to be provided the technical or repair or maintenance service at their premises, Resolving any issue, Reporting back etc.

B2B Sales Lead Generation

Web research, Prospect database development, Email & Direct Mail Campaigns, Telesales & Appointment setting, Post appointment contact.

Social Media Response Management

While brands may have social media agencies for consumer services, our response management cell can take care of customer issues.

Marketing Program Support

Enrollment in loyalty programs, Consumer promotion fulfillment, Experiential marketing involving customer meets, Loyalty programs etc.

Sales and CRM System Management

Contact of field teams an collection of information and updates on phone, Updating of client data records, Data creation from business cards etc.

Ecommerce Operations Support

Pre-order customer service and call centre, Order Receipt, Verification and
Payment Reconciliation etc.

Direct Response Campaign Management

Short code set up using third parties, 1800 Toll Free Line Set up , Call handling, Outbound call for closure, Contests and Promotion etc.

Order Processing and Supply Chain Support

Order receipt on phone, web, email, sms, and fax, Order validation, Checking stocks and reconfirming order, Placement of orders etc.

Video Call Centre

Product Demos for high end and complicated products, First level problem resolution, Web sales of products etc.
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